Sophos Compliance Agent version 3.9 release notes
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Contents
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New in this release
Known issues
Additional information
Technical support
Legal notices


New in this release
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* This release includes support for the latest Sophos applications.


Known issues
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* The Compliance Agent installation may require you to restart the endpoint
  after installation for the following reasons:

  * During installation, you were prompted to shut down applications that were
    using shared resources, such as the XMLDOM, and you chose not to shut down
    these applications.

  * You are upgrading Quarantine Agent, and the upgrade uses a new version
    of the Agent Quarantine Manager which is a kernel driver.

* (DEF56259, DEF56336) After installing or upgrading Compliance Agent, Sophos
  Enterprise Console displays an "Awaiting policy from console" policy
  compliance status. This status indicates that the endpoint is waiting for a
  NAC policy from NAC Manager to determine policy compliance. Therefore, the
  Compliance Agent on the endpoint has not sent an updated policy compliance
  status to Enterprise Console. The workaround is to retrieve the NAC policy
  through a user-initiated compliance check. To do this, right-click the Agent
  notification area icon on the endpoint, and select "Check Compliance". This
  issue will also resolve itself automatically when Compliance Agent retrieves
  the policy according to the Policy Refresh Interval, which is set to 4 hours
  by default.


Additional information
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Sophos Compliance Agent uses the Citrix Deterministic Network Enhancer (DNE).
If you use another DNE-based application, for example Cisco VPN Client, we
recommend that you check that your particular installation is fully compatible
with Compliance Agent, before deploying Compliance Agent to a large number of
endpoints.


Technical support
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You can find technical support for Sophos products in any of these ways:

* Visit the SophosTalk forum at http://community.sophos.com/ and search for
  other users who are experiencing the same problem.

* Visit the Sophos support knowledgebase at http://www.sophos.com/support/

* Download the product documentation at http://www.sophos.com/support/docs/

* Send an email to support@sophos.com, including your Sophos software version
  number(s), operating system(s) and patch level(s), and the text of any error
  messages.


Legal notices
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Copyright © 2011 Sophos Limited. All rights reserved. No part of this
publication may be reproduced, stored in a retrieval system, or transmitted,
in any form or by any means, electronic, mechanical, photocopying, recording
or otherwise unless you are either a valid licensee where the documentation
can be reproduced in accordance with the licence terms or you otherwise have
the prior permission in writing of the copyright owner.

Sophos and Sophos Anti-Virus are registered trademarks of Sophos Limited. All
other product and company names mentioned are trademarks or registered
trademarks of their respective owners.