Sophos Endpoint Security and Control 10.3.2 release notes, September 2013

Version numbers

Sophos Anti-Virus (SAV) 10.3.2
Threat detection engine 3.47.3
Threat data 4.93, September 2013
Sophos Client Firewall (SCF) 3.0.0 (Windows 8)

2.9.3 (Windows 7 and earlier)
Sophos AutoUpdate (SAU) 2.9.0
Note: We did not release Endpoint Security and Control in August 2013 because we wanted to enhance the product’s resilience.
Note:
  • Some of the features mentioned in these release notes are only available on managed computers or if you have the appropriate license.
  • Automatic deployment of Endpoint Security and Control to Windows 8 and Windows Server 2012 from Enterprise Console requires Enterprise Console 5.1 or later. If you are using Enterprise Console 5.0 or earlier, you can install the software by running the installer from a bootstrap location that contains a software subscription for version 10.3. For more information on manual installation, see http://www.sophos.com/en-us/support/knowledgebase/12386.aspx.

What's new

This section lists new features and updates included in Sophos Endpoint Security and Control 10.3.

To view the list of fixed issues, go to Fixed and known issues.

Product lifecycle policy changes

From June 2013 Sophos is changing the product lifecycle policy for Endpoint products. For existing customers, an additional "Preview" product tag has been added in Windows 2000 and above subscriptions. For more information, go to http://www.sophos.com/en-us/support/knowledgebase/112580.aspx.

New customers who install Sophos Enterprise Console version 5.2.1 for the first time will see a new set of subscription packages. For more information about the packages and product versions, see http://www.sophos.com/en-us/support/knowledgebase/119216.aspx.

New in this release

Sophos Anti-Virus

  • Device Control can now block access to smart phones or other devices that use the MTP/PTP protocols. This option can only be set centrally at the management console.
  • The threat detection engine and threat data have been updated.

New in 10.3.1, July 2013

Sophos Anti-Virus

The threat detection engine and threat data have been updated.

New in 10.3.0, June 2013

Sophos Anti-Virus

The threat detection engine and threat data have been updated.

Sophos Client Firewall

Sophos Client Firewall is now supported on Windows 8.

Fixed and known issues

This section lists fixed and known issues in Sophos Endpoint Security and Control 10.3.

Go to known issues

Fixed issues

Device Control

Issue ID Description Found in Fixed in
DEF91534 If device control is enabled on a computer running VMware Tools and access to floppy disk drives is set to read-only, this message is repeatedly displayed on the desktop: "Access to device blocked by Sophos. Write access to controlled device type 'Floppy disk drives' blocked by the administrator". The message is also added to the log. This happens because the VMware Tools service attempts to access the floppy drive every few seconds (and will continue to do so even if the floppy drive is no longer connected). 10.3.1 10.3.2, September 2013
DEF73772 Device Control displays the message "Device Control failed when checking volume access: device name=\device\volume, errorCode-0x8000ffff". This is because an error has occurred in the process that checks whether a device is read-only. 9.7.4 10.3.2, September 2013

Sophos Anti-Virus

Issue ID Description Found in Fixed in
DEF89597 The Sophos Anti-Virus driver installation fails if the RunOnce system registry key is missing. 10.2.7 10.3.0, June 2013
DEF88664 SAVProxy.exe fails on a Citrix XenApp server. 9.7.7 10.3.0, June 2013
DEF87023 Real Player streaming plugin fails to load over an RTSP connection when Download Scanning is enabled. 10.0.10 10.3.0, June 2013

Sophos Client Firewall

Issue ID Description Found in Fixed in
DEF87118 In an environment with Check Point VPN and Sophos Client Firewall, intermittent issues occur with location awareness, where the location fails to change to "both" and remains set to "secondary". SCF 2.9.1 10.3.0, June 2013
DEF83937 During upgrade from Sophos Client Firewall 2.5 to Sophos Client Firewall 2.9, the Sophos Client Firewall 2.5 driver is not disabled, resulting in a loss of network connectivity on network computers. SCF 2.9 10.3.0, June 2013
SUG79550 The firewall installer process should be modified to roll back the installation should any part of the firewall installation be detected to fail, as an incomplete installation can in some cases affect TCP/IP communication on the target PC. SCF 2.9.0 10.3.0, June 2013
DEF78179 Messaging between the Sophos Client Firewall processes should have tighter security. 10.0 10.3.0, June 2013
DEF73491 Location awareness issue in combination with Device Control. When a laptop with Sophos Client Firewall and Device Control option Block bridged enabled is undocked and switches from an Ethernet connection to a wireless connection, the firewall location remains set to "primary" until the laptop is docked, connected to an Ethernet network, and the wireless adapter is disabled. Then the location switches to "secondary" location. DNS timeouts occur in the trace logs. 10.0 10.3.0, June 2013

Web Control

Issue ID Description Found in Fixed in
DEF90276 On UTM managed endpoints, a Web Control policy cannot be applied to Windows XP or Windows 2003 endpoints if automatic proxy detection is enabled. 10.3.0 10.3.1, July 2013

Known issues

Competitor Removal Tool

Issue ID Description Found in
DEF87203 The Sophos Competitor Removal Tool does not restore the registry keys for VBScript, WScript and Java when removing McAfee Security as a Service 5.4. Workaround: Remove the software using Add/Remove Programs in Control Panel before installing Sophos Endpoint Security and Control. iCRT 2.10.1
DEF84842 The Sophos Competitor Removal Tool fails to remove Norton Internet Security 2010 (version 17.x). Workaround: Remove the software using Add/Remove Programs in Control Panel before installing Sophos Endpoint Security and Control. 10.2.0

Data Control

Issue ID Description Found in
DEF79180 Files that breach a data control rule can still be transferred to a Windows 8 storage pool. 10.2.0

Installation

Issue ID Description Found in
DEF84838 It is not possible to protect Windows 8 or Windows Server 2012 computers that are in a workgroup from Sophos Enterprise Console 5.1 or later running on Windows Server 2008 or later.

For more information and instructions on how to enable deployment, see http://www.sophos.com/en-us/support/knowledgebase/118354.aspx.

10.2.0

Sophos Anti-Virus

Issue ID Description Found in
DEF85118 If you use the Internet Explorer 10 Windows 8 Modern UI application to access a malicious HTTPS website, Sophos Anti-Virus displays a balloon notification instead of a toast. This means that you do not see the notification until you view the desktop. 10.2.0
DEF84420 If you use a browser's Windows 8 Modern UI application to access a malicious website, and you click the toast that Sophos Anti-Virus displays, the browser is minimized and the desktop is displayed instead. To switch back to the browser, press Alt+Tab. 10.2.0
DEF83463 Although Sophos Anti-Virus can now scan files that are locked during an on-demand scan, it cannot perform cleanup successfully. 10.2.0
DEF79726 If you use the Internet Explorer 10 Windows 8 Modern UI application, Sophos web protection does not stop you from accessing malicious websites. 10.2.0
DEF79482 iSCSI mount points cannot be excluded from on-access scanning. 9.7.7
- Sophos web protection and web control use a Layered Service Provider (LSP) to intercept network traffic. If web protection or web control is turned on while an incompatible third-party LSP is running, system instability can occur. Therefore, if a third-party LSP that is known to be incompatible is already installed on the computer, the Sophos LSP is not installed. For more information, see http://www.sophos.com/en-us/support/knowledgebase/116241.aspx. 10.0

Sophos AutoUpdate

Issue ID Description Found in
WKI64768 AutoUpdate does not support updating through proxies that use WDigest authentication. However, AutoUpdate does support normal digest authentication. For more information, see http://www.sophos.com/en-us/support/knowledgebase/112633.aspx. SAU 2.5.8

Web Control

Issue ID Description Found in
DEF79725 If you use the Internet Explorer 10 Windows 8 Modern UI application, Sophos web control does not stop you accessing websites that conflict with the Inappropriate Website Control policy categories. 10.2.0

Additional information

  • Support for Windows 8 and Windows Server 2012
    • On Windows 8, Endpoint Security and Control uses toast notifications instead of balloon notifications to display messages on screen.
    • On Windows 8, if you specify a user-defined message to be displayed in desktop messages, it is not displayed in toasts. For more information, see http://www.sophos.com/en-us/support/knowledgebase/118233.aspx.
    • On Windows 8, if Sophos Anti-Virus cleans up a threat that affects a Windows Store app, it marks the app as tampered with. This causes Windows to offer the user the ability to re-download and re-install the app.
    • Rootkit scanning is not supported on REFS file systems on Windows Server 2012. If the user attempts a rootkit scan on this file system, a message will be logged in the SAV log telling them that rootkit scanning is not supported.
  • Sophos Client Firewall
    • A number of features have been removed from Sophos Client Firewall 3.0 for Windows 8:

      Interactive mode
      Hidden process detection
      Modified memory detection
      Rawsocket applications (rawsockets are treated the same as other connections)
      Non-stateful rules
      The option Concurrent connections for TCP rules
      The option Where the local port is equal to the remote port

    • Sophos Client Firewall does not support the "mobile broadband" driver model in Windows 7.
    • When you install Sophos Client Firewall, all network adapters are temporarily disconnected. This results in network connections being unavailable for up to 20 seconds and the disconnection of networked applications such as Microsoft Remote Desktop.
    • When the log is displayed in a view that auto-refreshes (such as Allowed connections), the view stops refreshing if the service is under a heavy load. After changing to a different view and then back again, auto-refreshing works normally.
  • Application Control

    When Sophos Anti-Virus detects a controlled application on a remote share, the alert always shows that the application was detected on the local computer.

  • Device Control

    Sophos Device Control does not block removable storage devices that are used as system drives, as this typically destabilizes the operating system.

  • Unsupported scenarios
    • Endpoint Security and Control standalone installations do not support Windows Server Core.
    • Endpoint Security and Control managed and standalone installations do not support Windows Server Core Hyper-V.
    • On Windows 2000 systems running Internet Explorer 5 or 6, Web protection allows access to blocked sites via Windows Explorer.
  • Shared Windows components

    When you install Sophos software, some Windows components that might also be used by non-Sophos software are also installed or upgraded:

    Sophos software Shared Windows component
    Name Filenames Versions Date of inclusion with Sophos software
    Sophos Anti-Virus Microsoft XML Core Services msxml4.dll 4.30.2100.0 September 2009
    msxml4r.dll 4.30.2100.0 September 2009
    ATL Library atl90.dll 9.0.30729.4148 June 2013
    Microsoft Visual C/C++ Runtime Libraries msvcm90.dll 9.0.30729.4148 June 2013
    msvcp90.dll 9.0.30729.4148 June 2013
    msvcr90.dll 9.0.30729.4148 June 2013
    Sophos AutoUpdate Windows Installer msi.dll 2.0.2600.2 November 2003
    msiexec.exe 2.0.2600.2 November 2003
    msihnd.dll 2.0.2600.2 November 2003
    msimain.sdb N/a November 2003
    msimsg.dll 2.0.2600.2 November 2003
    msisip.dll 2.0.2600.2 November 2003
    msls31.dll 3.10.337.0 November 2003
    mspatcha.dll 5.1.2600.0 November 2003
    riched20.dll 5.30.23.1200 November 2003
    sdbapiU.dll 1.0.0.1 November 2003
    shfolder.dll 5.0.2919.20 November 2003
    usp10.dll 1.325.2180.1 November 2003
    Sophos Client Firewall 3.0 for Windows 8 Microsoft XML Core Services msxml4.dll 4.30.2100.0 June 2013
    msxml4r.dll 4.30.2100.0 June 2013
    Microsoft Visual C/C++ Runtime Libraries msvcm90.dll 9.0.30729.6161 June 2013
    msvcp90.dll 9.0.30729.6161 June 2013
    msvcr90.dll 9.0.30729.6161 June 2013
    Sophos Client Firewall 2.9 for Windows 7 and earlier Microsoft XML Core Services msxml4.dll 4.30.2100.0 September 2009
    msxml4r.dll 4.30.2100.0 September 2009
    Microsoft Visual C/C++ Runtime Libraries msvcm80.dll 8.0.50727.4053 March 2010
    msvcp80.dll 8.0.50727.4053 March 2010
    msvcr80.dll 8.0.50727.4053 March 2010

Technical support

You can find technical support for Sophos products in any of these ways:

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