PureMessage
store scanning has encountered an application error (details: 'Unknown
error')
For system requirements for PureMessage for Microsoft Exchange, go to http://www.sophos.com/en-us/support/knowledgebase/118640.aspx.
0x80040e14 - idispatch error 3092 unable to start the PureMessage database
This can happen if you try to install PureMessage to a SQL instance which was installed to be case sensitive. To avoid this, install PureMessage to a SQL instance that is not case sensitive .
Could not connect to master synchronization
server
" while opening the PureMessage for Microsoft Exchange administration console. You receive this message if some of the servers in a
configuration have been upgraded and others are not. To avoid this, ensure you
upgrade all the servers in the configuration group one after another. Error code 1 was
returned while running:
<path>\Bootstrap.exe install sav
<path>
You receive this message if the installer path has exceeded the maximum character length of 256, or if you are installing from a network location. To avoid this, copy the installer locally with install path not exceeding 256 characters.
This occurs when all the following conditions apply:
To avoid this, it is recommended to use standard ASCII characters when defining disclaimers in PureMessage.
To Workaround this problem, reapply the default update policy for PureMessage for Microsoft Exchange systems, or create a seperate group and add allPureMessage for Microsoft Exchange servers to that group with a new updating policy.
The \Temp folder under the PureMessage for Microsoft Exchange installation folder is also automatically excluded from virus scanning. However, when PureMessage for Microsoft Exchange is uninstalled this exclusion setting will be removed from Sophos Anti-Virus.
These errors are reported because the PureMessage for Microsoft Exchange cluster resource DLL is not present on all nodes during installation. After PureMessage for Microsoft Exchange is installed on all nodes, these errors will no longer be reported. These errors can be ignored safely.
Source |
Event ID |
Description |
---|---|---|
ClusSvc |
1058 |
The Cluster Resource Monitor could not load the DLL PmClustResTypeXXXX.dll for the resource type PureMessage service X.X.X.X. |
Please choose to allow Sophos applications.
Description:
Windows Defender Real-Time Protection agent has detected changes.
Microsoft recommends you analyze the software that made these changes
for potential risks. You can use information about how these programs
operate to choose whether to allow them to run or remove them from
your computer. Allow changes only if you trust the program or the
software publisher. Windows Defender can't undo changes that you
allow.
For more information please see the following:
Path Found:
file:C:\Windows\tasks\Sophos-PureMessage-StoreMonitorHealthCheckTask.job;
file:C:\Program Files\Sophos\PureMessage\bin\FireJob.exe;
taskscheduler:C:\Windows\tasks\Sophos-PureMessage-StoreMonitorHealthCheckTask.job
Alert Type: Unclassified software
The quarantine directory INSTALLDIR\Quarantine is left behind on the server. This enables you to retain quarantined items during uninstallation and reinstallation of PureMessage for Microsoft Exchange. If you no longer need the quarantined items, delete this directory.
On an SCC cluster, the Quarantine folder can be found on the shared drive under SHAREDDRIVE\Sophos\PureMessage\Quarantine.
The logs directory INSTALLDIR\Logs is left behind on the server. If you no longer need the log files, delete this directory.
The file PMClustResTypeXXXX.dll is left behind in the C:\WINDOWS\system32\ folder. This is the PureMessage for Microsoft Exchange cluster resource DLL that can be deleted from all nodes in a cluster after PureMessage for Microsoft Exchange is uninstalled from all the nodes.
On an SCC cluster, the following folders are left behind on the shared drive:
SHAREDDRIVE\Sophos\PureMessage\Config
SHAREDDRIVE\Sophos\PureMessage\ReportsPending
These folders can be deleted after uninstalling PureMessage for Microsoft Exchange from all nodes.
You can find technical support for Sophos products in any of these ways:
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Sophos and Sophos Anti-Virus are registered trademarks of Sophos Limited and Sophos Group. All other product and company names mentioned are trademarks or registered trademarks of their respective owners.
The Sophos software that is referenced in this document includes or may include some software programs that are licensed (or sublicensed) to the user under the Common Public License (CPL), which, among other rights, permits the user to have access to the source code. The CPL requires for any software licensed under the terms of the CPL, which is distributed in object code form, that the source code for such software also be made available to the users of the object code form. For any such software covered under the CPL, the source code is available via mail order by submitting a request to Sophos; via email to support@sophos.com or via the web at https://www.sophos.com/en-us/support/contact-support.aspx. A copy of the license agreement for any such included software can be found at http://opensource.org/licenses/cpl1.0.php
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