Sophos Mobile Control installation
Wizard is not displayed (DEF77445)
When the Installation Wizard is cancelled and restarted,
the Customer Wizard is not displayed. Sophos Mobile Control has to be
uninstalled and installed again to display the Customer Wizard.
message during upgrade from SMC 1.1 on Windows 2003 R2 Server (DEF77476)
When upgrading from Sophos Mobile Control 1.1. on a Windows
2003 R2 Server the warning message “Database configuration could not be copied.”
is displayed. After confirming the warning message, the upgrade process runs
without any errors.
End user device
SMC Mobile client on Windows Mobile devices with Cyrillic
The SMC Mobile client does not work on Windows
Mobile devices with a Cyrillic character set.
Sophos Mobile Control web interface
on empty tables
If you click the >>
button on an empty table, a “div by zero” exception occurs.
If you create a device report as a Multi Tenancy Admin
user, the insert date is included, but it is not shown in the column definition
device inventory or traffic counter graphics in Internet Explorer
For displaying device type information as graphics in the Inventory or Traffic
Counter menu, a browser with SVG support is required.
Unfortunately, Internet Explorer (all versions) does not support this out of
the box. Please install Acrobat Reader 9x to get an Adobe SVG plugin. You can
also install any other SVG plugin.
are not displayed in Firefox 8
If you use Firefox 8, charts cannot be displayed in the
Sophos Mobile Control Inventory.
an Android device with an Exchange Server
Android devices are automatically enabled through EAS
Proxy, if the device was registered with the Self Service Portal. In case an
admin has added the phone to Sophos Mobile Control, it is required to enter the
sAMAccountName in the respective property of the device details view to make
ActiveSync synchronization possible. If devices are registered with an LDAP
entry and SSP, this is not necessary.
When creating command bundles for example, clicking the Back button causes all changes to be lost.
all checkbox in task archive (DEF70185)
If you select all devices by clicking the select all
checkbox next to Device on the Task
archive page and refresh the page afterwards, all devices are
“Exported” shown for uninstalled client (DEF71889)
After uninstalling a client by using Applications
> Uninstall the state Exported
is shown in the Task view for the uninstallation
task. The client has been uninstalled, but the task state is not updated.
Agent property keeps value 1 after uninstallation (DEF72393)
When a new device is created, the MDM Agent property shows
0 under Value on the Device page. When the SMC client
is installed, the value changes to 1. After uninstalling the client by using Applications
> Uninstall, the MDM Agent property still shows the value 1.
to Apps (DEF75228)
When creating a new software package with a link to an app
in the respective AppStore and installing the package on an end user device,
the SMS sent by the server only contains a link to the SMC server.
bundle with deactivateProcess command for Windows Mobile devices (DEF76576)
Command bundles with a deactivateProcess command for
Windows Mobile devices are always shown to be finished successfully, even if
they contain wrong parameters.
KillProcess in command bundles for Windows Mobile devices (DEF76577)
The command KillProcess for Windows Mobile devices is
always shown to be finished successfully, even if the relevant process is still
running after the command has been applied.
package page does not show existing packages for Windows Mobile (DEF76672)
When creating a new task bundle for Windows Mobile devices
package page for the type WinMobileProfileTransfer does not show any packages.
settings display error (DEF76713)
If you change the setting Data sets per table in the Personal tab of the Settings page in Internet Explorer 8, a display error occurs.
in task archive page navigation (DEF76715)
When navigating between several pages in Task
archive, a white page with an error message is displayed.
in task view is closed after refresh interval (DEF76721)
When you click the blue magnifier icon in Task view to filter the view, the filter is closed after the refresh interval.
operating systems version in task bundles (DEF76893)
When you create task bundles for iOS devices and select the
--- option under Operating systems on the Edit task bundle page, the new task
bundle will not support all iOS versions.
does not support Unicode characters in profile names (DEF76894)
Profiles with Unicode characters in their names are not
found when you apply a filter on the Profiles
of email access (DEF76982)
If several devices are registered for the same user in the
Self Service Portal and email access is blocked for one of the devices, access
is blocked for another device, not for the one intended.
Sophos Mobile Control Self Service Portal
Enter during device registration (DEF72876)
When you press Enter during device registration in the Self
Service Portal (for example after entering a confirmation code), the previous
page is displayed instead of the next one.
button as default (DEF76840)
When navigating through the Self Service Portal pages the Back button is always the default.
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is a registered trademark of Sophos Ltd. All other product and company names
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by DIALOGS Software GmbH