Sophos Mobile Control 2.5 release notes


System requirements


Known issues

Technical support

Legal notices

System requirements

Sophos Mobile Control platforms

Supported platforms

Detailed version

Operation system


Windows Server 2003 32 bit

SP 2

Windows Server 2008 32/64 bit

SP 1

Windows Server 2008 R2 64 bit

SP 1

Java JDK version


JDK 1.6

1.6_20 or higher


1.7 or higher

Database version


Microsoft SQL Server 2005


Microsoft SQL Server 2005 Express


Microsoft SQL Server 2008


Microsoft SQL Server 2008 Express


Microsoft SQL Server 2008 R2


Microsoft SQL Server 2012 (32 bit, 64 bit)


Mobile operation system


Apple iOS

4.0 or higher
5.0 or higher


2.2 or higher
3.0 or higher

4.0 or higher

Windows Mobile Professional

6.1, 6.5

RIM Blackberry Integration

BlackBerry Enterprise Server 5.0.3 or higher



Internet Explorer

8, 9

Mozilla Firefox


Google Chrome


Directory servers


Microsoft ActiveDirectory

As included in the Windows Server versions above.

Novell eDirectory

8.8 SP 6 on SLES 10 SP 3

Lotus Domino


Note: For Android versions up to version 4.04 Google accounts have to be available on devices, if you want to set up Sophos Mobile Control on devices without telephone numbers (for example tablets). The accounts are required for using GCM (Google Cloud Messaging). For Android version 4.04 and 4.1 and higher Google accounts are no longer required.


For details on installing the Sophos Mobile Control Server, refer to the Sophos Mobile Control installation guide. For details on installing and setting up Sophos Mobile Control on end user devices by using the Sophos Mobile Control Self Service Portal, refer to the Sophos Mobile Control user guides for Android, Apple iOS and Windows Mobile. You can download the product documentation at

Known issues

End user device

SMC Mobile client on Windows Mobile devices with Cyrillic character set

The SMC Mobile client does not work on Windows Mobile devices with a Cyrillic character set.

Sophos Mobile Control web console

Exception on empty tables

If you click the >> button on an empty table, a “div by zero” exception occurs.

Device reports

If you create a device report as a Multi Tenancy Admin user, the insert date is included, but it is not shown in the column definition (header).

Synchronizing an Android device with an Exchange Server

Android devices are automatically enabled through EAS Proxy, if the device was registered with the Self Service Portal. In case an admin has added the phone to Sophos Mobile Control, it is required to enter the sAMAccountName in the respective property of the device details view to make ActiveSync synchronization possible. If devices are registered with an LDAP entry and SSP, this is not necessary.

State “Exported” shown for uninstalled client (DEF71889)

After uninstalling a client by using Applications > Uninstall the state Exported is shown in the Task view for the uninstallation task. The client has been uninstalled, but the task state is not updated.

MDM Agent property keeps value 1 after uninstallation (DEF72393)

When a new device is created, the MDM Agent property shows 0 under Value on the Device page. When the SMC client is installed, the value changes to 1. After uninstalling the client by using Applications > Uninstall, the MDM Agent property still shows the value 1.

Command KillProcess in command bundles for Windows Mobile devices (DEF76577)

The command KillProcess for Windows Mobile devices is always shown to be finished successfully, even if the relevant process is still running after the command has been applied.

Select package page does not show existing packages for Windows Mobile (DEF76672)

When creating a new task bundle for Windows Mobile devices the Select package page for the type WinMobileProfileTransfer does not show any packages.

Personal settings display error (DEF76713)

If you change the setting Data sets per table in the Personal tab of the Settings page in Internet Explorer 8, a display error occurs.

Filter in task view is closed after refresh interval (DEF76721)

When you click the blue magnifier icon in Task view to filter the view, the filter is closed after the refresh interval.

Filter does not support Unicode characters in profile names (DEF76894)

Profiles with Unicode characters in their names are not found when you apply a filter on the Profiles page.

Blocking of email access (DEF76982)

If several Android devices are registered for the same user in the Self Service Portal and email access is blocked for one of the devices, access is blocked for another device, not for the one intended. This problem is caused by limitations in the Android operating system.

Removed software still visible in “Installed Software” tab (DEF83369)

If you remove the MDM profile from an iOS device in the Sophos Mobile Control administration web console, it is still shown for the relevant device under Devices in the Installed Software tab.

Task bundle only takes effect after new compliance violation (DEF83265)

If you change a compliance rule for an already non-compliant device and add a task bundle, this bundle will only be transferred to the already non-compliant device, if a new compliance violation occurs (for example if a different device becomes non-compliant, or you change the rule from not allowed to allowed and back).

Uploaded files are not removed from temporary file upload path (DEF80158)

Files you upload to Sophos Mobile Control for assigning them to devices (for example software packages) are written to a temporary folder in the installation directory. If the file is just transferred, but the changes are not saved in the Sophos Mobile Control administration web console, the file remains in the temporary folder and will never be removed.

LDAP phone number removed from administration

The LDAP phone number and the corresponding placeholder %_PHONENUMBER_% have been removed from administration. The relevant descriptions could not be removed from the Sophos Mobile Control documentation in time for release.

Managed/compliant status for a device is not updated after device wipe (DEF83156)

After you have sent a wipe command to a registered device, the device status icons for “Managed” and “Compliant” are not updated accordingly.

Sophos Mobile Control Self Service Portal

Pressing Enter during device registration (DEF72876)

When you press Enter during device registration in the Self Service Portal (for example after entering a confirmation code), the previous page is displayed instead of the next one.

Back button as default (DEF76840)

When navigating through the Self Service Portal pages the Back button is always the default.

Technical support

You can find technical support for Sophos products in any of these ways:

§  Visit the SophosTalk community at and search for other users who are experiencing the same problem.

§  Visit the Sophos support knowledgebase at

§  Download the product documentation at

§  Send an email to, including your Sophos software version number(s), operating system(s) and patch level(s), and the text of any error messages.

Legal notices

Copyright © 2012 Sophos Ltd. All rights reserved.

No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise unless you are either a valid licensee where the documentation can be reproduced in accordance with the license terms or you otherwise have the prior permission in writing of the copyright owner.

Sophos is a registered trademark of Sophos Ltd. All other product and company names mentioned are trademarks or registered trademarks of their respective owners.