Note: For Android versions up to version 4.0.4 Google accounts have to be available on devices, if you want to set up Sophos Mobile Control on devices without telephone numbers (for example tablets). The accounts are required for using GCM (Google Cloud Messaging). For Android version 4.0.4 and 4.1 and higher Google accounts are no longer required.

Note: Android 4.2 devices including all new features except the multi user feature are supported. If the 4.2 multi user feature is used on a device, only the first user that is registered in Sophos Mobile Control can be managed.

What’s new in version 3.6

For further information, see http://www.sophos.com/en-us/support/knowledgebase/120030.aspx.

Installation

Setup

Sophos Mobile Control license in a folder with Japanese characters in the folder name (DEF85338)

If the Sophos Mobile Control license file is placed in a folder with Japanese characters in the name for installation, the installation process fails.

End user device

SMC Mobile client on Windows Mobile devices with Cyrillic character set

The SMC Mobile client does not work on Windows Mobile devices with a Cyrillic character set.

SMC app crashes on Windows Phone 8 devices when Show privacy policy is selected

If the keyboard is open on the activation page on a Windows Phone 8 device and you select Show privacy policy from the app bar, the app crashes. This is caused by the Cimbalino Library used on the device.

Sophos Mobile Control Server

Sophos Mobile Control 2.5 Android client cannot be registered on version 3.5 server (DEF86690)

After updating the Sophos Mobile Control Server to version 3.5 a Sophos Mobile Control 2.5 client cannot be registered on the server any more. If you download the client from the server, you have to upload the latest client package to this server to be able to register an Android client.

Sophos Mobile Control web console

Exception on empty tables

If you click the >> button on an empty table, a “div by zero” exception occurs.

Device reports

If you create a device report as a Multi Tenancy Admin user, the insert date is included, but it is not shown in the column definition (header).

Synchronizing an Android device with an Exchange Server

Android devices are automatically enabled through EAS Proxy, if the device was registered with the Self Service Portal. If an administrator has added the phone to Sophos Mobile Control, it is required to enter the sAMAccountName in the respective property of the device details view to make ActiveSync synchronization possible. If devices are registered with an LDAP entry and SSP, this is not necessary (this only applies to Microsoft ActiveDirectory).

State “Exported” shown for uninstalled client (DEF71889)

After uninstalling a client by using Applications > Uninstall the state Exported is shown in the Task view for the uninstallation task. The client has been uninstalled, but the task state is not updated.

MDM Agent property keeps value 1 after uninstallation (DEF72393)

When a new device is created, the MDM Agent property shows 0 under Value on the Device page. When the SMC client is installed, the value changes to 1. After uninstalling the client by using Applications > Uninstall, the MDM Agent property still shows the value 1.

Command KillProcess in command bundles for Windows Mobile devices (DEF76577)

The command KillProcess for Windows Mobile devices is always shown to be finished successfully, even if the relevant process is still running after the command has been applied.

Select package page does not show existing packages for Windows Mobile (DEF76672)

When creating a new task bundle for Windows Mobile devices the Select package page for the type WinMobileProfileTransfer does not show any packages.

Personal settings display error (DEF76713)

If you change the setting Lines per page in tables in the Personal tab of the General settings page in Internet Explorer 8, a display error occurs

Filter in task view is closed after refresh interval (DEF76721)

When you click the blue magnifier icon in Task view to filter the view, the filter is closed after the refresh interval.

Filter does not support Unicode characters in profile names (DEF76894)

Profiles with Unicode characters in their names are not found when you apply a filter on the Profiles page.

Blocking of email access (DEF76982)

If several Android devices are registered for the same user in the Self Service Portal and email access is blocked for one of the devices, access is blocked for another device, not for the one intended. This problem is caused by limitations in the Android operating system.

Managed/compliant status for a device is not updated after device wipe (DEF83156)

After you have sent a wipe command to a registered device, the device status icons for “Managed” and “Compliant” are not updated accordingly.

Apple VPP not supported in some countries: Pending VPP code status (DEF86570)

The Apple Volume Purchase Program is not supported in some countries, for example Austria. If you try to push an app with Austrian Apple Store access, the app cannot be installed. The relevant VPP code remains in status “Pending” and cannot be used anymore. The Apple Volume Purchase Program is supported in the following countries: Australia, Canada, France, Germany, Italy, Japan, New Zealand, Spain, the United Kingdom and the United States.

Apps cannot be pushed to iPads with iOS 4.3.5.

If you try to push an app trough the Sophos Mobile Control web console to iPads with iOS 4.3.5, an error message is displayed.

Changing the refresh interval in the Task view (DEF90010)

If you change the refresh interval in the Refresh interval (in sec) field in the Task view, the Dashboard is displayed instead of the Task view.

Sophos Mobile Control Self Service Portal

Pressing Enter during device registration (DEF72876)

When you press Enter during device registration in the Self Service Portal (for example after entering a confirmation code), the previous page is displayed instead of the next one.

Back button as default (DEF76840)

You can find technical support for Sophos products in any of these ways:

§  Visit the SophosTalk community at http://community.sophos.com/ and search for other users who are experiencing the same problem.

§  Visit the Sophos support knowledgebase at http://www.sophos.com/en-us/support.aspx.

§  Download the product documentation at http://www.sophos.com/en-us/support/documentation.aspx.

§  Send an email to support@sophos.com, including your Sophos software version number(s), operating system(s) and patch level(s), and the text of any error messages.

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