[ New in this release ] [ System requirements ] [ Installation ] [ Known issues ] [ Technical support ] [ Information for Sophos Mobile Security 6.1 in managed mode ] [ Legal notices ]
Sophos Mobile Security now includes a QR code scanner to securely read and process the embedded information of URL, contact, and Wi-Fi codes.
Sophos Mobile Security now can manage and generate one-time passwords (also called verification codes) according to the HOTP and TOTP standard (RFC 4226, RFC 6238) for multi-factor authentication accounts. This feature supports Sophos UTM, Sophos Central, Google and any compatible multi-factor authentication.
This new version of Sophos Mobile Security includes:
Sophos Mobile Security runs on ARMv7 and x86 architecture-based smartphones and tablets with Android version 4.0.3 and higher.
The app can be installed from the Google Play Store.
The user can send log files as well as trace files to Sophos support by email. For some Android versions the files are not sent with the email by the Gmail client although they have been attached by Sophos Mobile Security. Please use a different email client than Gmail when sending log or trace files.
The overall use of the Android Backup Service is limited on some devices due to issues with device- or vendor-specific implementations. These issues result in generally not restoring any application settings from the Android Backup Service. Therefore, the Sophos Mobile Security settings are not restored either when re-installing Sophos Mobile Security on such a device or installing Sophos Mobile Security on an additional device using the same Google account.
Some Android devices do not have the capability to send SMS although they can receive SMS. For these devices, Sophos Mobile Security is not able to send a confirmation SMS after executing a remote command. Furthermore, the Loss & Theft features "Remote unlock" and "Locate at low battery" do not work because they rely on the capability to send SMS.
The Android operating system allows only very limited access to the SD card and its contents. Therefore, the names of directories and files on the SD card may be recoverable using forensic or undelete tools. However, the file contents of the SD card always get wiped depending on the user's settings.
Due to the architecture of the Android operating systems, the Web Filtering feature of Sophos Mobile Security only works for the following browsers:
With Android 6.0, Android does no more offer the OS functionality that Sophos Mobile Security is using for Web Filtering. Therefore, Web Filtering is deactivated on devices running Android 6.0 or higher.
Due to a change of handling SMS in the Android operating system, the Spam Filtering feature is not working anymore and therefore is deactivated on Android devices with OS version 4.4 and higher. With Android 4.4, a default SMS app can be defined that exclusively receives and sends SMS on behalf of all other SMS apps. In addition, on some devices (e.g. the Google Nexus 5) Hangouts is the default SMS app and requests to be the standard SMS app at every start. Therefore, it is very unlikely that the user would select Sophos Mobile Security as default SMS app. Thus, the feature is deactivated on devices running Android 4.4 or higher.
On Android 6.0 or higher, the OS functionality used for monitoring the SD card has a known issue so that not all ways to copy files to a device can be monitored. For example, copying files to the device from a desktop computer the device is connected to via USB is no more detected. All copies initiated on the device from the user (e.g. also when downloading files from the Internet to the SD card) are still detected by the Monitor SD Card feature.
You can find technical support for Sophos Mobile Security solely by:
Note: The information in this section does not apply to the free version that can be installed from Google Play Store and is operated in unmanaged mode by default. Operating Sophos Mobile Security in managed mode can either be done with Sophos Mobile Control or Sophos Central:
The app can be installed from the Google Play Store. Alternatively, customers can download the app package from MySophos and manually install it on the devices.
With this release, the app can be managed by Sophos Central.
During an update from an old version the user may experience an ANR (Application Not Responding) dialog during the first start of Sophos Mobile Security. This results from a high workload caused by an internal data update of Sophos Mobile Security. The user must ignore the ANR and Sophos Mobile Security will continue to operate as expected.
Copyright © 2016 Sophos Limited. All rights reserved.
No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise unless you are either a valid licensee where the documentation can be reproduced in accordance with the license terms or you otherwise have the prior permission in writing of the copyright owner.
Sophos is a registered trademark of Sophos Limited and Sophos Group. All other product and company names mentioned are trademarks or registered trademarks of their respective owners.