[ New in this release ] [ System requirements ] [ Installation ] [ Known issues ] [ Technical support ] [ Information for Sophos Mobile Security 7.1 in managed mode ] [ Legal notices ]
This new version of Sophos Mobile Security includes:
Sophos Mobile Security runs on ARMv7a and x86 architecture-based smartphones and tablets with Android version 4.4 and higher.
The app can be installed from Google Play: https://play.google.com/store/apps/details?id=com.sophos.smsec
TFor some Android versions, log or trace files that you send to Sophos support are not included in the email if it is sent by the Gmail app, although they have been correctly attached by Sophos Mobile Security.
Solution: Use a different email app than Gmail to send log or trace files.
The overall use of the Android Backup Service is limited on some devices due to issues with device- or vendor-specific implementations. As a result, no app settings are restored by the Android Backup Service. Therefore, the Sophos Mobile Security settings are not restored either when re-installing Sophos Mobile Security on such a device or installing Sophos Mobile Security on an additional device using the same Google account.
Some Android devices do not support sending SMS although receiving SMS is supported. On these devices, Sophos Mobile Security is not able to send a confirmation SMS after executing a remote command. Also, the Loss & Theft features “Remote unlock” and “Locate at low battery” do not work because they require to send SMS.
The Android operating system allows only very limited access to the SD card and its contents. Therefore, the names of directories and files on the SD card may be recoverable using forensic or undelete tools. However, depending on the user’s settings, the file contents of the SD card will always get wiped.
Due to the architecture of the Android operating systems, web filtering only works for the following browsers:
On Android 6.0 or higher, the OS functionality used for monitoring the SD card has a known issue so that copying files to a device cannot be monitored at all times. For example if the device is connected to a desktop computer via USB, copying files to the device from the computer cannot be detected. All copy operations that are initiated by the device user are still detected by the “Monitor SD card” feature. For example, this includes the download of files from the Internet onto the SD card.
Android 6.0 or higher does not allow to modify or delete a Wi-Fi that was configured by another app or by the user. As a result, the QR code scanner can only change the Wi-Fi password if the Wi-Fi was initially added by Sophos Mobile Security.
n Samsung devices offering the Samsung pop-up view mode (available e.g. on Samsung Galaxy S7/S8 running Android 7.0) apps cannot be protected by the SMSec app protection.
You can find technical support for Sophos Mobile Security solely by:
Note: This section does not apply to the free version of Sophos Mobile Security that can be installed from Google Play. That version runs in unmanaged mode by default.
Copyright © 2018 Sophos Limited. All rights reserved.
No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise unless you are either a valid licensee where the documentation can be reproduced in accordance with the license terms or you otherwise have the prior permission in writing of the copyright owner.
Sophos is a registered trademark of Sophos Limited and Sophos Group. All other product and company names mentioned are trademarks or registered trademarks of their respective owners.