[ New in this release ] [ App system requirements ] [ Mail server system requirements ] [ Installation ] [ Known issues ] [ Technical support ] [ Legal notices ]
Supported mail servers:
Supported protocols on the mail servers listed above:
Sophos Secure Email is installed from Google Play.
On some devices and in very rare occasions it may happen that the app keeps showing the initial policy check screen at every start. This may be caused by a poor network connection with recurring connection losses.
Solution: Remove Sophos Secure Email from the Android list of recent apps and restart it.
Opening attachments of appointments is not supported by the ActiveSync protocol. See the Microsoft article Exchange ActiveSync doesn't download attachments to Calendar items on mobile devices (2503175).
In rare cases it might happen that Sophos Secure Email is stuck in the registration screen during the initial enrolment. After re-starting the app, enrollment works fine.
Solution: Remove Sophos Secure Email from the Android list of recent apps and restart it.
Currently, pdf documents cannot be opened and viewed with the Google PDF viewer app.
Solution: Use another pdf viewer app to view pdf documents from Sophos Secure Email, e.g. Adobe Acrobat Reader.
Some Samsung devices don't support the standard Android fingerprint API introduced with Android 6 (seen on a Samsung Galaxy S5 and S5 mini running Android 6.0.1). On these devices the fingerprint authentication is not working. This issue can only be resolved by Samsung with a future OS update for these devices, where the official Android fingerprint API might be supported.
You can find technical support for Sophos products in any of these ways:
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Sophos is a registered trademark of Sophos Limited and Sophos Group. All other product and company names mentioned are trademarks or registered trademarks of their respective owners.