[ New in this release ] [ Mail server system requirements ] [ Installation ] [ Known issues ] [ Technical support ] [ Legal notices ]
Improvements and minor bug fixes.
Sophos Secure Email can be installed on devices that run iOS 8.x or higher.
Sophos Secure Email requires to be managed by a Sophos Mobile Control server. For details see the Sophos Mobile Control 6.1 release notes.
Supported mail servers:
Supported protocols on the mail servers listed above:
Sophos Secure Email is installed from the App Store.
In very rare occasions, it may happen that the calendar stops to sync when the app has been operated for a long time with a poor network connection.
Solution: Close the Sophos Secure Email app (double-click the Home button and swipe-up on the app in the app list) and re-start it.
If the user does not allow the camera for Sophos Secure Email, only a black screen is shown when trying to take a photo. To grant the camera permission, open the Settings app and go to Privacy > Camera.
After adding a photo to a contact, the user is directed to the email tab and the changes to the contact are not saved.
Email messages cannot be sent if any receiver's email address contains an apostrophe character.
Adding a port number to a server URL is not supported by Sophos Secure Email.
When tap and hold an attachment in a created mail, the app may crash instantly. This only happens on devices with Force Touch.
Opening attachments of appointments is not supported by the ActiveSync protocol (see https://support.microsoft.com/en-us/kb/2503175).
Currently Sophos Secure Email only supports the creation of plain text emails. Support of RTF and HTML format will be implemented in an upcoming version.
In rare cases it may happen that email and appointment notifications are no more shown.
Solution: Close the Sophos Secure Email app (double-click the Home button and swipe-up on the app in the app list) and re-start it.
You can find technical support for Sophos products in any of these ways:
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