Sophos Cloud Migration Tool

Sophos Cloud Migration Tool 1.0.2 release notes

June 2018

About Sophos Cloud Migration Tool

The Sophos Cloud Migration Tool helps administrators to move management of protected computers from Sophos Enterprise Console or Sophos Control Center to Sophos Cloud.

For more information about the tool, please see the Sophos Cloud Migration Tool Help.

Important: Before using the tool, please read Important considerations in the Sophos Cloud Migration Tool Help.

For a list of all Sophos Cloud Migration knowledgebase articles, see knowledge base article 122264.

The Sophos Cloud Migration Tool helps administrators to move management of protected computers from Sophos Enterprise Console or Sophos Control Center to Sophos Cloud.

For more information about the tool, please see the Sophos Cloud Migration Tool Help.

Important: Before using the tool, please read Important considerations in the Sophos Cloud Migration Tool Help.

For a list of all Sophos Cloud Migration knowledgebase articles, see knowledge base article 122264.

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System requirements

Sophos Cloud Migration Tool

Installation

Sophos Cloud Migration Tool can be used with Sophos Enterprise Console 4.5 and later and Sophos Control Center 4.x. It cannot migrate computers managed by Sophos Enterprise Manager.

The Sophos Cloud Migration Tool must be installed by the Administrator on the computer where the Sophos Enterprise Console management server or Sophos Control Center is installed.

The Sophos Enterprise Console or Sophos Control Center database must be installed on the same computer, too. (Remote databases are not currently supported.)

If User Account Control (UAC) is enabled on the server, turn it off before installing the Sophos Cloud Migration Tool and restart the server, if prompted.

Note: You can turn UAC on again after you have completed the installation.

Besides this, the following prerequisites must be met:

  • Microsoft .NET Framework 4.0

    The tool requires Microsoft .NET Framework 4.0. If you don’t have it installed, you can choose to install it during the tool’s installation. You may need to restart the computer afterwards.

  • Windows Installer Framework 4.5 or later

    The tool requires Windows Installer Framework 4.5 or later. If you don’t have it installed, install it before installing the tool.

  • Recommended Windows updates and a root certificate update for Windows Server 2003

    If you are installing the Sophos Cloud Migration Tool on Windows Server 2003, make sure that all recommended Windows updates and the required root certificate update are installed. See knowledge base article 122286. Otherwise, the Sophos Cloud Migration Tool will not be able to connect to Sophos Cloud.

Uninstallation

If User Account Control (UAC) is enabled on the server where the Sophos Cloud Migration Tool is installed, turn it off before uninstalling the tool and restart the server, if prompted.

Note: After you have uninstalled the tool, you can turn UAC on again.

Sophos Cloud

For system requirements for Sophos Cloud, see knowledge base article 121027.

Migrated computers

To be migrated to Sophos Cloud, computers must meet Migration prerequisites.

Sophos Cloud Migration Tool Help

For the Sophos Cloud Migration Tool HTML Help, the following browsers are supported: Internet Explorer (8 or later), Chrome, Firefox, Safari, and Opera.

If you use an unsupported browser to view the Help, you may experience an inconsistent look and feel of the Help. If you prefer, you can download a PDF version of the Help.

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Sophos Cloud Migration Tool

Installation

Sophos Cloud Migration Tool can be used with Sophos Enterprise Console 4.5 and later and Sophos Control Center 4.x. It cannot migrate computers managed by Sophos Enterprise Manager.

The Sophos Cloud Migration Tool must be installed by the Administrator on the computer where the Sophos Enterprise Console management server or Sophos Control Center is installed.

The Sophos Enterprise Console or Sophos Control Center database must be installed on the same computer, too. (Remote databases are not currently supported.)

If User Account Control (UAC) is enabled on the server, turn it off before installing the Sophos Cloud Migration Tool and restart the server, if prompted.

Note: You can turn UAC on again after you have completed the installation.

Besides this, the following prerequisites must be met:

  • Microsoft .NET Framework 4.0

    The tool requires Microsoft .NET Framework 4.0. If you don’t have it installed, you can choose to install it during the tool’s installation. You may need to restart the computer afterwards.

  • Windows Installer Framework 4.5 or later

    The tool requires Windows Installer Framework 4.5 or later. If you don’t have it installed, install it before installing the tool.

  • Recommended Windows updates and a root certificate update for Windows Server 2003

    If you are installing the Sophos Cloud Migration Tool on Windows Server 2003, make sure that all recommended Windows updates and the required root certificate update are installed. See knowledge base article 122286. Otherwise, the Sophos Cloud Migration Tool will not be able to connect to Sophos Cloud.

Uninstallation

If User Account Control (UAC) is enabled on the server where the Sophos Cloud Migration Tool is installed, turn it off before uninstalling the tool and restart the server, if prompted.

Note: After you have uninstalled the tool, you can turn UAC on again.

Sophos Cloud

For system requirements for Sophos Cloud, see knowledge base article 121027.

Migrated computers

To be migrated to Sophos Cloud, computers must meet Migration prerequisites.

Sophos Cloud Migration Tool Help

For the Sophos Cloud Migration Tool HTML Help, the following browsers are supported: Internet Explorer (8 or later), Chrome, Firefox, Safari, and Opera.

If you use an unsupported browser to view the Help, you may experience an inconsistent look and feel of the Help. If you prefer, you can download a PDF version of the Help.

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Fixed issues
  • Certification validation issue of new Sophos download locations fixed.
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Known issues and limitations
  • (MTC-710) If you have more than one Sophos Update Manager configured in Sophos Enterprise Console, you will see this message when opening the Sophos Cloud Migration Tool:

    Sophos Cloud Migration Tool is unable to start. Multiple SUMs are not supported. Code: 3

    Multiple Sophos Update Managers are not supported in this release of the Sophos Cloud Migration Tool. You can only use this version of the tool to migrate computers updating from the default update location maintained by the default Sophos Update Manager. (The default Sophos Update Manager is installed on the on-premise management server during the Sophos Enterprise Console installation.)
  • (MTC-705) If on two different subnets you have two computers with the same name, that belong to identically named workgroups (e.g. “WORKGROUP”), only one computer name will be listed in the Sophos Cloud Migration Tool. The status of the computer as displayed in the tool will change alternately, displaying the data from the computer that has communicated with its management console last.
  • (MTC-348) When signing in with your Sophos Cloud credentials in the Connect to Sophos Cloud dialog box on a Windows Server 2003 computer, you may see the following error:

    Failed to validate Sophos Cloud certificate. Please see knowledgebase article 122286 for further details.

    This error occurs when you do not have all recommended Windows updates and the required root certificate update installed, and results in a failure to connect to Sophos Cloud. To resolve this error, please see knowledge base article 122286.
  • (WINEP-1713) If a computer’s clock is not set to the current date and time, for example, it has lost its time or has been set to a past time, the Sophos Cloud agent installer may fail when checking the preconditions for the installation. In this case, it displays the “Installation cannot continue” screen with the error “The installer package is out of date.”

    To prevent this issue from occurring, make sure that the clock on the computers you migrate to Cloud is set to the current date and time.

  • (WINEP-1576) Computers with the following products installed cannot be migrated to Sophos Cloud using the Sophos Cloud Migration Tool: PureMessage for Microsoft Exchange, Sophos for Microsoft SharePoint, or PureMessage for Lotus Domino. However, when running the Sophos Cloud Migration Tool, you may see a message saying that a reboot is required for such computers. You can safely ignore this message.
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Legal notices

Copyright © 2018 Sophos Limited. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise unless you are either a valid licensee where the documentation can be reproduced in accordance with the license terms or you otherwise have the prior permission in writing of the copyright owner.

Sophos, Sophos Anti-Virus and SafeGuard are registered trademarks of Sophos Limited, Sophos Group and Utimaco Safeware AG, as applicable. All other product and company names mentioned are trademarks or registered trademarks of their respective owners.

Apache

The Sophos software that is described in this document may include some software programs that are licensed (or sublicensed) to the user under the Apache License. A copy of the license agreement for any such included software can be found at http://www.apache.org/licenses/LICENSE-2.0

Microsoft software

This Sophos product may include certain Microsoft software, licensed to Sophos for inclusion and use herein.

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Copyright © 2018 Sophos Limited. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise unless you are either a valid licensee where the documentation can be reproduced in accordance with the license terms or you otherwise have the prior permission in writing of the copyright owner.

Sophos, Sophos Anti-Virus and SafeGuard are registered trademarks of Sophos Limited, Sophos Group and Utimaco Safeware AG, as applicable. All other product and company names mentioned are trademarks or registered trademarks of their respective owners.

Apache

The Sophos software that is described in this document may include some software programs that are licensed (or sublicensed) to the user under the Apache License. A copy of the license agreement for any such included software can be found at http://www.apache.org/licenses/LICENSE-2.0

Microsoft software

This Sophos product may include certain Microsoft software, licensed to Sophos for inclusion and use herein.

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