Endpoint Security and Control version 9.7 is now in its Maintenance phase. Although we still support it, and update the threat detection engine and threat data monthly, feature development has ended. To check the Retirement date, go to http://www.sophos.com/en-us/support/retirements.aspx.
You can upgrade to version 10.
|Sophos Client Firewall||2.7.0|
To identify the threat detection engine version and the threat data version:
Web protection uses an LSP (Layered Service Provider) to facilitate URL lookups. When Web protection is enabled alongside an incompatible LSP, system instability can occur. When a known incompatible LSP is already installed on the computer, the Sophos LSP is not installed. For more information, see http://www.sophos.com/support/knowledgebase/article/111203.html.
This issue does not arise if you use Sophos TDL3 Rootkit Cleanup Tool version 1.2, the latest version available for downloading from the Sophos website.
To work around this issue, remove any installations of Sophos TDL3 Rootkit Cleanup Tool 1.1 prior to upgrading your existing version of Sophos Endpoint Security and Control or installing Sophos Endpoint Security and Control 9.7 for the first time. Do not install Sophos TDL3 Rootkit Cleanup Tool 1.1 on computers running Sophos Endpoint Security and Control 9. Use Sophos TDL3 Rootkit Cleanup Tool 1.2 instead.
If you have encountered this issue, see http://www.sophos.com/support/knowledgebase/article/113403.html.
You will see an error message and your computer may not be protected against malware. The solution is to delete the registry key values below and then restart the SAV Service.
HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\SAVI\SAV-0000 to SAV-NNNN
(where NNNN is the last key).
(DEF67569) Sophos Anti-Virus for Windows XP cannot update when the computer has been quarantined by Sophos NAC 3.7. This problem exists for all supported languages on both the 32-bit and 64-bit versions of Windows XP.
Shared Windows components
When you install Sophos software, some Windows components that might also be used by non-Sophos software are also installed or upgraded:
|Sophos software||Shared Windows component|
|Name||Filenames||Versions||Date of inclusion with Sophos software|
|Sophos Anti-Virus||Microsoft XML Core Services||msxml4.dll||4.30.2100.0||September 2009|
|ATL Library||ATL80.dll||8.0.50727.4053||June 2007|
|Microsoft Visual C/C++ Runtime Libraries||msvcm80.dll||8.0.50727.4053||June 2007|
|Sophos AutoUpdate||Windows Installer||msi.dll||2.0.2600.2||November 2003|
|Sophos Client Firewall||Microsoft XML Core Services||msxml4.dll||4.30.2100.0||September 2009|
|Microsoft Visual C/C++ Runtime Libraries||msvcm80.dll||8.0.50727.4053||March 2010|
You can find technical support for Sophos products in any of these ways:
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