Sophos Enterprise Console 5.2.0 release notes

New in this release

This section lists changes that have been made since the release of Sophos Enterprise Console 5.1.


Auditing enables you to monitor changes in Enterprise Console configuration and other user or system actions. For more information, see the Sophos Enterprise Console auditing user guide.

Upgrading to Enterprise Console 5.2

You can upgrade to Enterprise Console 5.2 directly from:

  • Enterprise Console 5.0
  • Enterprise Console 5.1
  • Sophos Control Center 4.0.1
  • Sophos Control Center 4.1

To upgrade from Enterprise Console 4.x or Enterprise Manager 4.7, you must upgrade to Enterprise Console 5.1 first.

For more information about upgrading, see the Sophos Enterprise Console upgrade guide.

Sophos Reporting Interface

  • (SUG84236) The vComputerHostData view of the Sophos Reporting Interface has been extended to allow exporting the operating system information. The following fields have been added to the view:
    • DNSName
    • OperatingSystemID
    • OperatingSystemName
    • ServicePack
  • The following policy type strings have been changed in the Enterprise Console database:
    Version 5.1 Version 5.2
    Web Web control
    Full Disk Encryption Full disk encryption
    Global Encryption Global encryption
    SDDM upstream Update Manager - upstream
    SDDM downstream Update Manager - downstream
    SDDM general Update Manager - general
    SDDM subscription Update Manager - subscription
    SDDM schedule Update Manager - schedule

System requirements

Supported operating systems and SQL Server versions

For operating system requirements and supported SQL Server versions, see

If you don't have a supported SQL Server version (SQL Server 2005 Express or later) already installed, the Enterprise Console installer attempts to install SQL Server 2008 R2 Express Edition with Service Pack 1 (SP1).

Other software requirements

The installer also attempts to install the following software (unless already installed):

You will need to have the following software installed:

  • At least Internet Explorer 7 or later

For more information about installing required system software, refer to the Enterprise Console startup documentation published at

Port requirements

Enterprise Console requires certain ports to be open. For more information, go to

Hardware requirements

  • Processor: 2.0 GHz Pentium or equivalent.
  • Memory: 2 GB RAM for Enterprise Console; 2.5 GB RAM for Enterprise Console and NAC Manager on the same server.
  • Disk space: 1.5 GB for complete Enterprise Console installation without SQL Server 2008 R2 Express; 1.8 GB for complete Enterprise Console installation with SQL Server 2008 R2 Express.

    In addition to this, you will need around 200 MB - 350 MB per endpoint product you are downloading from Sophos. For example, if you download three security software products - for Windows 2000 and later, Mac and Linux - then around 700 MB would be required.

If you want to install Sophos Update Manager on a computer other than the one where Enterprise Console is installed, you will need at least:

  • Processor: Pentium 4 (or equivalent) 1.0 GHz
  • Memory: 512 MB RAM
  • Disk space: 50 MB for installation. In addition to this, you will need around 200 MB - 350 MB per endpoint product you are downloading from Sophos. For example, if you download three security software products - for Windows 2000 and later, Mac and Linux - then around 700 MB would be required.

Minimum database size

The computer where you place the database (which may be the same computer as the computer where Enterprise Console is installed or a different one) needs a minimum of 1 GB disk space for data.

Maximum database size

  • If you use Microsoft SQL Server 2008 Express Edition, the maximum size that a database can reach is 4 GB.
  • If you use Microsoft SQL Server 2008 R2 Express Edition (installed by default), the maximum size that a database can reach is 10 GB.
  • If you use Microsoft SQL Server 2005, 2008, 2008 R2, or 2012, there is practically no limit apart from that set by the administrator.

Fixed issues

This section lists issues fixed since the release of Sophos Enterprise Console (SEC) 5.1.

  • (DEF86985) After upgrading to Enterprise Console 5.1, "Computers with events" dashboard warning levels set under Tools > Configure Dashboard are reset to zero (factory default settings). Other warning and critical level settings are not affected.
  • (DEF82713) SEC 5.1 installation on a SafeGuard Enterprise (SGN) server machine causes communication failure between the SGN server and SGN clients.
  • (DEF82158) SEC crashes when a Data Control alert source path or destination path is longer than 256 characters.
  • (DEF82103) Encryption error message is not cleared from the console after the actual error is resolved.
  • (DEF81985) SEC crashes when selecting Encryption Recovery on the Actions menu in the Update managers view.
  • (DEF81851) The Global Encryption Settings button in the Full Disk Encryption policy is hidden on computers running Japanese Windows Vista with Windows Vista theme enabled.
  • (DEF81799) Incorrect permissions on the WebControl.log file created during a first time installation of SEC 5.1.
  • (DEF81391) The Full disk encryption policy column in the Endpoints view is sorted in the wrong order.
  • (DEF81319) The Update managers view is refreshing slowly.
  • (DEF79853) Scheduled Active Directory synchronization applies default policies instead of parent policies to newly discovered groups.
  • (DEF78644) SetConfiguration message to Sophos Update Manager (SUM) is lost during upgrade to SEC 5; this causes missing application control and patch data.
  • (DEF78087) Legacy updating policy left in SEC after an upgrade to SEC 5.
  • (DEF77819) When searching the computer list using CTRL+F and changing the search direction in the Find dialog, the current selection is selected alongside the search result.
  • (DEF77628) Changing the database account causes Patch errors.
  • (DEF74587) SUM uninstallation fails on a computer with User Account Control (UAC) enabled.
  • (DEF71568) The size of messages recorded in the SUM log and trace files is not limited.

Known issues


  • (SUG81937) The installer doesn't display a warning when there is an insufficient disk space for the .NET Framework 4.0 installation, and the installation fails with the error "Microsoft .NET 4.0 failed."
  • (DEF76263) At the end of the Enterprise Console 5.x installation, the following error message is displayed: Sophos Enterprise Console Installation Failed - Microsoft Message Queuing failed. This failure may occur for a number of reasons. The recommended action is to manually install MSMQ and re-run the installer but please refer to for guidance.
  • (DEF72326) Sophos Management Service fails to start after Enterprise Console is installed on a computer where an earlier version of Enterprise Console has been previously uninstalled. For more information, see
  • (DEF56407) Distributed installation: Sophos Management Service doesn't start if a database instance is present without the appropriate network protocols enabled.

    For distributed installations of Enterprise Console (with SQL Server on a different server) the Sophos Management Service may not start if the "SOPHOS" database instance was created by PureMessage for Microsoft Exchange, or if the chosen SQL Server instance has TCP/IP protocol disabled.

    To work around this problem, do the following.

    • When installing Sophos Enterprise Console and PureMessage together, you must first install Sophos Enterprise Console.
    • If PureMessage for Exchange is already present, or if you are using a SQL Server 2005/2008 database on a different server (a remote database) and the issue occurs, use the SQL Server Configuration Manager to enable the TCP/IP protocol for the database instance and also start the SQL Server Browser service.


  • (DEF87597) When you upgrade from Enterprise Console 5.1 to Enterprise Console 5.2, there is a risk that encryption registry keys and files may be incorrectly deleted if a second user interactively logs on to the server using the Remote Desktop Protocol (RDP), while the management server is being upgraded. Sophos strongly recommends that only one user be logged on to the server for the duration of the upgrade.

    For information on how to prevent other users from logging on to the server during the upgrade, see

  • (WKI79868) When you upgrade from Sophos Enterprise Console 5.0 to Sophos Enterprise Console 5.2, the Patch Assessment Event Viewer will be blank. Missing patches data will appear in the Patch Assessment Event Viewer after the computers are assessed for missing patches during their next scheduled assessment. (The patch assessment interval is specified in the Patch Policy and can be set to "Every 8 hours", "Every day" (default), or "Every week".)

    This issue does not appear when upgrading from Sophos Enterprise Console 5.1 to Sophos Enterprise Console 5.2.

  • (DEF69133) After upgrading Sophos Endpoint Security and Control on endpoint computers from an older version (for example, 9.5) to version 10.0, the console may show the computers as differing from policy even if they are compliant. This happens if Allow location roaming is selected in the Updating policy, and/or Scan system memory is selected in the Anti-virus and HIPS policy when these policies are being applied to the endpoints during the upgrade.

    To work around this issue, do either of the following:

    • Before applying new policies to endpoint computers, ensure that Allow location roaming in the Updating policy and Scan system memory in the Anti-virus and HIPS policy are not selected. After the computers have been upgraded to Sophos Endpoint Security and Control 10.0, select the options, if you wish to, and make the computers comply with the updated policies.
    • Without changing any policy settings, upgrade endpoint computers to Sophos Endpoint Security and Control 10.0. After the upgrade, some of them may show the "Differs from policy" status in the console computer list. Select those computers, right-click, select Comply with, and click Group Updating Policy. Similarly, make the computers comply with the Group Anti-virus and HIPS Policy.
  • (WKI65337) When using multiple subscriptions containing the same product, upgrading SUM may result in a "Does not match" status being displayed in the Configuration column in the Update managers view. To resolve this issue, right-click the affected SUM and click Comply with Configuration.
  • (DEF60930) After upgrading to Enterprise Console 5.2, if you had a SUM which was set to update to an earlier fixed version of SUM, it will still show as being set to the fixed version, but will actually update to the latest version of SUM shipped with Enterprise Console 5.2.

For more information about issues with upgrading to Enterprise Console 5.2, see


  • (DEF87128) If you are subscribed to Sophos Endpoint Security and Control 10.2 and attempt to deploy Sophos Client Firewall to Windows 8 computers, the Protect Computers Wizard won't block the installation. The installation attempt will fail because Sophos Client Firewall is not supported and cannot be installed on Windows 8 at the time of this release.
  • (DEF84838) It is not possible to protect Windows 8 computers that are in a workgroup from Enterprise Console 5.2 running on Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.

    For more information and instructions on how to enable deployment, see


  • (DEF82914) Optional user-defined desktop messages are not displayed on computers running Windows 8.
  • (DEF66327) Opening a remote console on a WAN takes approximately 75 seconds.
  • (DEF61278) Default distribution share reserved name SophosUpdate

    When creating an Update Manager distribution, you cannot reference new shares named SophosUpdate because "SophosUpdate" is a reserved share name used for the default share.

    Workaround: When creating new shares, use other names such as "Update".

    In updating policies, when you are selecting a primary or secondary update location, the drop-down list shows the default share paths only in NetBIOS format, for example \\Server\SophosUpdate, although you may need to use the Fully-Qualified Domain Name form, for example \\\SophosUpdate.

    Workaround: Type the FQDN path into the server location update path field.

  • (DEF58871, DEF58872) When discovering computers or synchronizing to Active Directory, Enterprise Console may fail to differentiate between multiple computers with the same name, and may switch them between groups alternately. This situation may arise where identically-named computers are situated on different domains or sub-domains.

    To work around this problem, do one of the following.

    • Ensure that Sophos RMS (Remote Management System) is installed and running on all identically-named computers before attempting to find them from Enterprise Console.

      Do not synchronize any Active Directory groups that contain machines which have identically-named computers; Manage the computers manually.

    • Eliminate duplicate computer names on your network.

Data control

  • (DEF48035) Alternative file systems, such as AFS (Andrews File System), are not supported in this release.
  • (WKI36074) New file creation is blocked on monitored storage devices if data control rules use either the "block" or "allow transfer on acceptance by user" actions.
  • (DEF29635) Files transferred via the FTP protocol within Internet Explorer will not be scanned.

Device control

  • Camera devices are not blocked using device control. By default, these devices cannot have data written to them using Windows Explorer.


  • (DEF77873) If the Patch Agent is configured to connect to the Sophos Enterprise Console (SEC) management server through a Sophos Web Appliance, and if the SEC server and Patch Agent are in different geographical locations, then the download of the patch data will fail.
    If you have encountered this issue, in the web appliance, disable scanning of files from the SEC management server.
    1. Log on to the web administrative interface of the web appliance.
    2. Go to Configuration > Global Policy > Security Filter.
    3. Click the Sites button next to the Trusted risk classification.
    4. Click Add Site.
    5. Enter the IP address or server name of the SEC management server.
    6. Select Override the risk class, and select Trusted.
    7. Click Save.
  • (WKI72698) Application Control can be configured to block CScript.exe that is used by Patch. If you use both Application Control and Patch, ensure that you do not block Microsoft WSH CScript in the Programming/Scripting tool category in the Application control policy. By default, programming and scripting tools are allowed.

Sophos Client Firewall

  • (DEF22335) An allowed application is blocked temporarily by Sophos Client Firewall.

    When a Firewall policy is applied, all application rules are removed and then re-added. During this time, if an application that is allowed by the new policy tries to make an outbound connection, the application is blocked until the new policy is applied completely.

Web control

  • (DEF73962) Endpoint cannot re-register with a Sophos Web Appliance (SWA) it has previously registered with.

    If an endpoint registers with an SWA (SWA1), then with a different SWA (SWA2), and then returns to SWA1, it does not re-register. Its cloud URL remains as if it was registered with SWA2. Inside the user's organization it would communicate with SWA1 and outside the organization it would communicate through the cloud with SWA2.

Additional information

For release notes for managed endpoint software, follow these links:

Before using Sophos Reporting Interface, read the Sophos Reporting Interface user guide.

Sophos documentation is published at

Information from previous releases

New in Sophos Enterprise Console 5.1

For information about new features in Sophos Enterprise Console 5.1, see the Sophos Enterprise Console 5.1 release notes.

New in Sophos Enterprise Console 5.0

For information about new features in Sophos Enterprise Console 5.0, see the Sophos Enterprise Console 5.0 release notes.

Technical support

You can find technical support for Sophos products in any of these ways:

Legal notices

Copyright © 2013 Sophos Limited. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise unless you are either a valid licensee where the documentation can be reproduced in accordance with the license terms or you otherwise have the prior permission in writing of the copyright owner.

Sophos, Sophos Anti-Virus and SafeGuard are registered trademarks of Sophos Limited, Sophos Group and Utimaco Safeware AG, as applicable. All other product and company names mentioned are trademarks or registered trademarks of their respective owners.