Sophos Enterprise Console 5.3.1 release notes

August 2015

What's new

Fixed issues

  • (ONPREM-371) A “user is not assigned to any sub-estates” error occurs when trying to assign domain local groups or nested Active Directory groups to roles or sub-estates in the Manage roles and sub-estates dialog.

    The role-based administration and sub-estate functionality has been expanded to support domain local groups and nested Active Directory groups. The new functionality is disabled by default. For more information and steps to enable the new functionality, see knowledgebase article 122529.

Other changes

Windows 10 support

In this release, Windows 10 computers will be reported in Sophos Enterprise Console as “Windows 8”. You can protect and manage those computers as usual. For more information about Sophos product support for Windows 10, see knowledgebase article 122521.

Support for latest SQL Server service packs

Sophos Enterprise Console 5.3.1 adds support for latest SQL Server service packs. For a full list of supported SQL Server versions, editions and service packs, see http://www.sophos.com/en-us/support/knowledgebase/113278.aspx.

Product retirements

  • Please note that Sophos Control Center is retired. It is not possible to upgrade directly to Sophos Enterprise Console 5.3.1 from Sophos Control Center. For more information, see Upgrading to Enterprise Console 5.3.1.
  • Please note that Sophos Enterprise Console 4.5, 4.7 and 5.0 are retired, and Sophos Enterprise Console 5.1 and 5.2.0 will retire at the end of December 2015.

For more information on product retirements, see http://www.sophos.com/en-us/support/knowledgebase/119147.aspx.

System requirements

Supported operating systems and SQL Server versions

For operating system requirements and supported SQL Server versions, see http://www.sophos.com/en-us/support/knowledgebase/113278.aspx.

If you don't have a supported SQL Server version (SQL Server 2005 Express or later) already installed, the Enterprise Console installer attempts to install SQL Server 2008 R2 Express Edition with Service Pack 1 (SP1).

Other software requirements

The installer also attempts to install the following software (unless already installed):

You will need to have the following software installed:

  • At least Internet Explorer 7 or later

For more information about installing required system software, refer to the Enterprise Console startup documentation published at http://www.sophos.com/en-us/support/documentation/enterprise-console.aspx.

Port requirements

Enterprise Console requires certain ports to be open. For more information, go to http://www.sophos.com/en-us/support/knowledgebase/38385.aspx.

Hardware requirements

For hardware requirements, see https://www.sophos.com/en-us/support/knowledgebase/118635.aspx.

Note: The minimum recommended screen resolution for Sophos Enterprise Console is 1280 x 800 pixels.

Upgrading to Enterprise Console 5.3.1

You can upgrade to Enterprise Console 5.3.1 directly from:

  • Enterprise Console 5.3.0
  • Enterprise Console 5.2.2
  • Enterprise Console 5.2.1 R2
  • Enterprise Console 5.2.1
  • Enterprise Console 5.2.0
  • Enterprise Console 5.1
  • Enterprise Console 5.0

If you are using Enterprise Console 4.x or Enterprise Manager 4.7, you will need to upgrade in two steps: first upgrade to Enterprise Console 5.1 and then upgrade to Enterprise Console 5.3.1.

If you are using Sophos Control Center 4.0.1 or 4.1, you will need to upgrade in two steps by following one of the supported upgrade paths:

  • Upgrade to Enterprise Console 5.1 and then upgrade to Enterprise Console 5.3.1.
  • Upgrade to Enterprise Console 5.2.2 and then upgrade to Enterprise Console 5.3.1.
Note: Alternatively, you could use Sophos Cloud to manage your computers. To find answers to frequently asked questions about Sophos Cloud, see knowledgebase article 119598. For information about migration to Sophos Cloud, see knowledgebase article 122264.

See also knowledgebase article 119105 for more information about different upgrade paths.

The installers for earlier versions of Enterprise Console are available from the Sophos Enterprise Console Downloads page (http://www.sophos.com/en-us/support/downloads/console/sophos-enterprise-console.aspx).

Note: If you are upgrading from Enterprise Console 5.2.1, 5.2.1 R2, 5.2.2 or 5.3.0, no changes to the database component are required. For more information, go to knowledgebase article 121956.

If you are upgrading from an earlier version and want to upgrade the Sophos databases manually by running the database install scripts, see knowledgebase article 116768.

Tool version compatibility for Enterprise Console

The following table shows version compatibility between Enterprise Console tools and Enterprise Console.

The Enterprise Console tools are available for download from https://www.sophos.com/support/downloads.aspx.

Table 1. Tool version compatibility for Enterprise Console
Enterprise Console Reporting Interface Reporting Log Writer Virtualization Scan Controller
5.3.1 * 5.1 2.0
5.3.0 * 5.1 2.0
5.2.2 * 5.1 2.0
5.2.1 R2 * 5.1 2.0
5.2.1 * 5.1 2.0
5.2 * 5.1 2.0
5.1 5.1* 5.1 1.0

* Since version 5.1, Reporting Interface database objects are installed as part of the Enterprise Console database installation, and the standalone installer on the Sophos Reporting Interface download page includes only Reporting Log Writer.

Important: If you installed Reporting Interface separately with an earlier version of Enterprise Console, uninstall it before upgrading that version.

Known issues and limitations


  • (DEF56407) Distributed installation: Sophos Management Service doesn't start if a database instance is present without the appropriate network protocols enabled.

    For distributed installations of Enterprise Console (with SQL Server on a different server) the Sophos Management Service may not start if the "SOPHOS" database instance was created by PureMessage for Microsoft Exchange, or if the chosen SQL Server instance has TCP/IP protocol disabled.

    To work around this problem, do the following.

    • When installing Sophos Enterprise Console and PureMessage together, you must first install Sophos Enterprise Console.
    • If PureMessage for Exchange is already present, or if you are using a SQL Server 2005/2008 database on a different server (a remote database) and the issue occurs, use the SQL Server Configuration Manager to enable the TCP/IP protocol for the database instance and also start the SQL Server Browser service.


  • (DEF87597) When you upgrade from Enterprise Console 5.1 to Enterprise Console 5.3.1, there is a risk that encryption registry keys and files may be incorrectly deleted if a second user interactively logs on to the server using the Remote Desktop Protocol (RDP), while the management server is being upgraded. Sophos strongly recommends that only one user be logged on to the server for the duration of the upgrade.

    For information on how to prevent other users from logging on to the server during the upgrade, see http://support.microsoft.com/kb/186504.

  • (WKI79868) When you upgrade from Sophos Enterprise Console 5.0 to Sophos Enterprise Console 5.3.1, the Patch Assessment Event Viewer will be blank. Missing patches data will appear in the Patch Assessment Event Viewer after the computers are assessed for missing patches during their next scheduled assessment. (The patch assessment interval is specified in the Patch Policy and can be set to "Every 8 hours", "Every day" (default), or "Every week".)

    This issue does not appear when upgrading to Enterprise Console 5.3.1 from Enterprise Console 5.1 or later.

For more information about issues with upgrading Enterprise Console, see http://www.sophos.com/en-us/support/knowledgebase/114627.aspx.


  • (DEF84838) It is not possible to protect Windows 8 and Windows 8.1 computers that are in a workgroup from Enterprise Console 5.3.1 running on Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, or Windows Server 2012 R2.

    For more information and instructions on how to enable deployment, see http://www.sophos.com/en-us/support/knowledgebase/118354.aspx.


  • (DEF90191) On Japanese or Chinese Windows Server 2012 installations, Enterprise Console fails when the Chart tab is selected in the Reporting window. Workaround: Use scheduled reports instead.
  • (DEF82914) Optional user-defined desktop messages are not displayed on computers running Windows 8. For more information, see http://www.sophos.com/en-us/support/knowledgebase/118233.aspx.
  • (DEF58871, DEF58872) When discovering computers or synchronizing to Active Directory, Enterprise Console may fail to differentiate between multiple computers with the same name, and may switch them between groups alternately. This situation may arise where identically-named computers are situated on different domains or sub-domains.

    To work around this problem, do one of the following.

    • Ensure that Sophos RMS (Remote Management System) is installed and running on all identically-named computers before attempting to find them from Enterprise Console.

      Do not synchronize any Active Directory groups that contain machines which have identically-named computers. Manage the computers manually.

    • Eliminate duplicate computer names on your network.

Data control

For information about limitations of data control, see http://www.sophos.com/en-us/support/knowledgebase/63016.aspx.

Full disk encryption

  • (WKI93313) Encryption recovery cannot be performed for a protected endpoint after the endpoint was removed from the console.

    Workaround: Do not delete encrypted endpoints from the console.

Technical support

You can find technical support for Sophos products in any of these ways:

Legal notices

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