Sophos Enterprise Console 5.5

Release Notes

About these release notes

These are the release notes for Sophos Enterprise Console, the on-premise software that manages and updates Sophos security products on networked computers.

What's new

New features

  • Enterprise Console can now manage Sophos Exploit Prevention. This lets you:
    • Protect document files from ransomware (CryptoGuard).
    • Protect critical functions in web browsers (Safe Browsing).
    • Mitigate exploits. This protects the applications most vulnerable to exploitation by malware, such as Java applications.
    • Protect against process hollowing attacks.
    • Protect against loading .DLL files from untrusted folders.
  • Enterprise Console now supports Windows Server 2016.

Updated components

Sophos Enterprise Console 5.5.

Resolved issues

Issues fixed since release 5.4.1 include:

  • ONPREM-1782: In some languages, links to further information were missing in the Computer Details dialog.
  • ONPREM-1545: There was an issue with the use of variables for exclusions. We've fixed this and also updated the console so that you can configure the enhanced exclusions now supported by endpoints.
  • ONPREM-35: WKI98254: Enterprise Console was incorrectly reporting the purge of old Web Control events.
  • ONPREM-419: Enterprise Console was sending out email alerts about the number of out-of-date clients although the critical threshold had not been reached.
  • ONPREM-536 [MS15-074]: A Microsoft security patch was causing Enterprise Console installation to fail during registration of the Sophos Client Firewall DLL.

System requirements

Supported operating systems and SQL Server versions

For operating system requirements and supported SQL Server versions, see http://www.sophos.com/en-us/support/knowledgebase/113278.aspx.

If you don't already have SQL Server installed, the Enterprise Console installer attempts to install SQL Server 2012 Express Edition with Service Pack 2 (SP2).
Note: If you're using a version of SQL Server that Microsoft no longer supports, we recommend that you upgrade. For more information, see http://www.sophos.com/en-us/support/knowledgebase/122740.aspx.

Other software requirements

The installer also attempts to install the following software:

  • Microsoft .NET Framework 4.5.2 (unless version 4.x is already installed)
  • Microsoft Message Queuing (MSMQ) (unless already installed)

You will need to have the following software installed:

  • At least Internet Explorer 7 or later

For more information about installing required system software, refer to the Enterprise Console startup documentation published at http://www.sophos.com/en-us/support/documentation/enterprise-console.aspx.

Port requirements

Enterprise Console requires certain ports to be open. For more information, go to http://www.sophos.com/en-us/support/knowledgebase/38385.aspx.

Hardware requirements

For hardware requirements, see https://www.sophos.com/en-us/support/knowledgebase/118635.aspx.

Note: The minimum recommended screen resolution for Sophos Enterprise Console is 1280 x 800 pixels.

Upgrading to Enterprise Console 5.5

You can upgrade to Enterprise Console 5.5 directly from the versions listed below.

Note: If you upgrade from 5.4.0 or earlier, Enterprise Console may have problems communicating with computers running older versions of Sophos Remote Management System. See knowledgebase article 124873.
  • Enterprise Console 5.4.1
  • Enterprise Console 5.4.0
  • Enterprise Console 5.3.1
  • Enterprise Console 5.3.0
  • Enterprise Console 5.2.2
  • Enterprise Console 5.2.1 R2
  • Enterprise Console 5.2.1
  • Enterprise Console 5.2.0
  • Enterprise Console 5.1
  • Enterprise Console 5.0
Note: If you are upgrading from Enterprise Console 5.0, 5.1, 5.2.0, 5.2.1, 5.2.1 R2, 5.2.2, 5.3.0, 5.3.1, 5.4 or 5.4.1, changes to the database component are required. For more information, go to knowledgebase article 125687.
Note: If you want to upgrade the Sophos databases manually by running the database install scripts, see knowledgebase article 116768.

If you are using Sophos Control Center 4.0.1 or 4.1, you will need to upgrade in two steps by following one of the supported upgrade paths:

  • Upgrade to Enterprise Console 5.1 and then upgrade to Enterprise Console 5.5.
  • Upgrade to Enterprise Console 5.2.2 and then upgrade to Enterprise Console 5.5.
Note: Alternatively, you could use Sophos Central to manage your computers. To find answers to frequently asked questions about Sophos Central, see knowledgebase article 119598. For information about migration to Sophos Central, see knowledgebase article 122264.

See also knowledgebase article 119105 for more information about different upgrade paths.

The installers for earlier versions of Enterprise Console are available from the Sophos Enterprise Console Downloads page (http://www.sophos.com/en-us/support/downloads/console/sophos-enterprise-console.aspx).

Tool version compatibility for Enterprise Console

The following table shows version compatibility between Enterprise Console tools and Enterprise Console.

Important: After an upgrade to Enterprise Console 5.5 reinstall Sophos Cloud Migration Tool and Virtualization Scan Controller, and restart the Reporting Log Writer service. This enables these tools to work.

The Enterprise Console tools are available for download from https://www.sophos.com/support/downloads.aspx.

Table 1. Tool version compatibility for Enterprise Console
Enterprise Console Reporting Interface Reporting Log Writer Virtualization Scan Controller
5.5 * 5.1 2.0
5.4.1 * 5.1 2.0
5.4.0 * 5.1 2.0
5.3.1 * 5.1 2.0
5.3.0 * 5.1 2.0
5.2.2 * 5.1 2.0
5.2.1 R2 * 5.1 2.0
5.2.1 * 5.1 2.0
5.2 * 5.1 2.0
5.1 5.1* 5.1 1.0

* Since version 5.1, Reporting Interface database objects are installed as part of the Enterprise Console database installation, and the standalone installer on the Sophos Reporting Interface download page includes only Reporting Log Writer.

Important: If you installed Reporting Interface separately with an earlier version of Enterprise Console, uninstall it before upgrading that version.

Known issues and limitations


  • (DEF56407) Distributed installation: Sophos Management Service doesn't start if a database instance is present without the appropriate network protocols enabled.

    For distributed installations of Enterprise Console (with SQL Server on a different server) the Sophos Management Service may not start if the "SOPHOS" database instance was created by PureMessage for Microsoft Exchange, or if the chosen SQL Server instance has TCP/IP protocol disabled.

    To work around this problem, do the following.

    • When installing Sophos Enterprise Console and PureMessage together, you must first install Sophos Enterprise Console.
    • If PureMessage for Exchange is already present, or if you are using a SQL Server 2005/2008 database on a different server (a remote database) and the issue occurs, use the SQL Server Configuration Manager to enable the TCP/IP protocol for the database instance and also start the SQL Server Browser service.


  • If you upgrade to Enterprise Console 5.5 from 5.4 or earlier, there may be problems connecting with endpoints that have older versions of the Sophos Remote Management System (RMS). This is because Enterprise Console 5.4.1 and later enforces TLS (Transport Layer Security) protocol, which can be incompatible with RMS 3 and RMS for Linux or vShield. See knowledgebase article 124873.
  • (WKI79868) When you upgrade from Sophos Enterprise Console 5.0 to Sophos Enterprise Console 5.4.x or later, the Patch Assessment Event Viewer will be blank. Missing patches data will appear in the Patch Assessment Event Viewer after the computers are assessed for missing patches during their next scheduled assessment. (The patch assessment interval is specified in the Patch Policy and can be set to "Every 8 hours", "Every day" (default), or "Every week".)

    This issue does not appear when upgrading to Enterprise Console 5.4.x or later from Enterprise Console 5.1 or later.

For more information about issues with upgrading Enterprise Console, see http://www.sophos.com/en-us/support/knowledgebase/114627.aspx.


  • (DEF84838) It is not possible to protect Windows 8 and Windows 8.1 computers that are in a workgroup from Enterprise Console 5.4.x or later running on Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, or Windows Server 2012 R2.

    For more information and instructions on how to enable deployment, see http://www.sophos.com/en-us/support/knowledgebase/118354.aspx.


  • (DEF90191) On Japanese or Chinese Windows Server 2012 installations, Enterprise Console fails when the Chart tab is selected in the Reporting window. Workaround: Use scheduled reports instead.
  • (DEF82914) Optional user-defined desktop messages are not displayed on computers running Windows 8. For more information, see http://www.sophos.com/en-us/support/knowledgebase/118233.aspx.
  • (DEF58871, DEF58872) When discovering computers or synchronizing to Active Directory, Enterprise Console may fail to differentiate between multiple computers with the same name, and may switch them between groups alternately. This situation may arise where identically-named computers are situated on different domains or sub-domains.

    To work around this problem, do one of the following.

    • Ensure that Sophos RMS (Remote Management System) is installed and running on all identically-named computers before attempting to find them from Enterprise Console.

      Do not synchronize any Active Directory groups that contain machines which have identically-named computers. Manage the computers manually.

    • Eliminate duplicate computer names on your network.

Data control

For information about limitations of data control, see http://www.sophos.com/en-us/support/knowledgebase/63016.aspx.

Technical support

You can find technical support for Sophos products in any of these ways:

Legal notices

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Sophos, Sophos Anti-Virus and SafeGuard are registered trademarks of Sophos Limited, Sophos Group and Utimaco Safeware AG, as applicable. All other product and company names mentioned are trademarks or registered trademarks of their respective owners.